Shipping policy
THE ART OF PATIENCE
Hand-Sculpted to Order. At TideTie, we prioritize structural integrity over mass production. Each piece is individually hand-built by our vetted international master-tailors at our artisanal atelier.
-
Studio Processing : Please allow 2–3 business days for our craftsmen to perfect your piece before it begins its journey.
-
Total Delivery Window:
-
Australia Wide: Typically 5–8 business days from the date of order.
-
International: Typically 7–12 business days.
-
FREE SHIPPING
We offer complimentary tracked shipping on curated orders over the following amounts:
-
🇦🇺 Australia — Orders over A$99
-
🇺🇸 USA / Canada — Orders over $80
-
🌏 Asia — Orders over ¥20,000 (Japan), ₩150,000 (South Korea), ¥1,000 (China), HK$800 (Hong Kong)
DUTIES & TAXES
Seamless Elegance. To provide the most refined "Textile Jewelry" at an inclusive price, we ship directly from our International Fulfillment Center. We operate on a Delivered Duty Paid (DDP) basis for most major destinations (including AU, USA, CA, and China). The price at checkout is final—no surprise charges upon arrival.
GET IN TOUCH
Order Enquiries: orders@tidetie.com
General Enquiries: studio@tidetie.com
Wholesale:info@tidetie.com
Press, PR & Partnerships: press@tidetie.com
We monitor emails Monday to Friday and aim to get back to you within 1-2 working days